Semantic sweeping of metadata enriched service data
US11587095B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 15, 2019 |
| Grant date | Feb 21, 2023 |
| Priority date | — |
| Expiry date | Jul 24, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/56
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system for detecting service issues within multi-sourced service data. The system includes a memory and one or more electronic processors coupled to the memory. The electronic processors are configured to receive one or more data sets in near real time, and to enrich the dataset with one or more metadata parameters, pre-clean the data within the dataset, and determine one or more data points within the dataset that are semantically similar to each other. The electronic processors are also configured to generate a similarity score for each of the semantically similar data points, and determine one or more significant clusters within the dataset within a predefined lookback window. The electronic processors are also configured to analyze the determined significant clusters to determine the existence of one or more service issues, and generate a service alert based on the analysis determining that one or more service issues are present.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.