Ticketing system for managing computing services
US11593220B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 10, 2019 |
| Grant date | Feb 28, 2023 |
| Priority date | — |
| Expiry date | Feb 8, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/1438
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Examples include a ticketing system for managing performance of computer services. The ticketing system includes a ticket database to store a plurality of tickets, each ticket defining a job to be performed on a computing system, and a master to create a ticket, store the ticket in the ticket database, and update the ticket. The ticketing system includes a scheduler to determine whether to create the ticket based at least in part on a set of conditions, and to request the master to create the ticket when the ticket is to be created, and a worker to get the ticket from the master, perform the job defined by the ticket, and request the master to update the ticket with a status of the ticket. The ticketing system includes a supervisor to request the master to find a stale ticket, and, if found, to request the worker to abort performance of the job defined by the stale ticket.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.