Task identification from electronic user communications using a shared conversational context
US11593769B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 5, 2020 |
| Grant date | Feb 28, 2023 |
| Priority date | — |
| Expiry date | Jun 5, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/12
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems and methods are disclosed for task identification and tracking using shared conversational context. In one implementation, a first communication from a first user is received within a communication session. The first communication is processed to identify a first content element within the first communication. A second communication is received within the communication session. The second communication is processed to identify a second content element within the second communication. The first content element is associated with the second content element. Based on an association between the first content element and the second content element, a task is identified. An action is initiated with respect to the task.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.