Handling calls on a shared speech-enabled device
US11595514B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 10, 2020 |
| Grant date | Feb 28, 2023 |
| Priority date | — |
| Expiry date | Jun 3, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/227
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In some implementations, a determination that a first party has spoken a query for a voice-enabled virtual assistant during a voice call between the first party and a second party is made, in response to the determination that the first party has spoken the query for the voice-enabled virtual assistant during the voice call between the first party and the second party, the voice call between the first party and the second party is placed on hold, a determination that the voice-enabled virtual assistant has resolved the query is made, and in response to the determination that the voice-enabled virtual assistant has handled the query, the voice call between the first party and the second party is resumed from hold.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.