Patent · US Active

Systems and methods of contact center client assignment leveraging quantum computation

US11595526B2 · kind B2 · utility

0Cited by

0References

20Claims

0Family size

Assignee

Avaya Management L.P. · US

Inventors

Dragan Grebovic · Amesbury, US
David Chavez · Northglenn, US
John A. Young · Baton Rouge, US

Key dates

Filing date	Feb 10, 2022
Grant date	Feb 28, 2023
Priority date	—
Expiry date	Feb 10, 2042

Classification

Technology area (CPC G)Physics
CPC primaryG06N20/00
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A contact center, system, and method of operating a contact center are provided. In one example, the system includes a quantum computing resource and a server. The server is configured to receive a contact from a customer communication device, provide information about the contact to the quantum computing resource, receive a probabilistic output from the quantum computing resource based on the quantum computing resource processing the information about the contact, and make a work assignment decision for the contact based on the probabilistic output.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.