Data analysis using natural language processing to obtain insights relevant to an organization
US11599841B2 · kind B2 · utility
12Cited by
5References
18Claims
0Family size
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Key dates
| Filing date | Oct 16, 2020 |
| Grant date | Mar 7, 2023 |
| Priority date | — |
| Expiry date | Jan 7, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16H40/20
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and apparatuses for generating insights for improving an organization from unstructured and structured data. Natural language processing is employed to process the aggregated data from various data sources to create topics and the features that impact the topics. These topics are then used to generate recommendations to improve customer satisfaction with the organization.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.