Method for classifying and grouping users based on user activities
US11604813B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Feb 8, 2021 |
| Grant date | Mar 14, 2023 |
| Priority date | — |
| Expiry date | Sep 16, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/9535
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
According to some embodiments, described herein is a system and method for classifying and grouping users of a task database system based on their activities in completing tasks defined in the task database system. A cloud server communicatively coupled to the task database system receives task data from the task database system, receives a request for ranking users under a particular level in a user hierarchy, gathers user activity data from an activity data server, uses a predetermined algorithm calculate a raw score for each user based on the user's activity, normalizes the raw score, and generates a ranking of the users based on their normalized scores. The ranking can be used as an indicator for determining which users need additional training in communicating with outside parties in completing assigned tasks.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.