System and method for adapting sentiment analysis to user profiles to reduce bias
US11604927B2 · kind B2 · utility
1Cited by
5References
18Claims
0Family size
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Key dates
| Filing date | Mar 5, 2020 |
| Grant date | Mar 14, 2023 |
| Priority date | — |
| Expiry date | Sep 28, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0281
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Provided is a system and method for adapting sentiment analysis to user profiles to reduce bias in customer or user generated content, specifically a system and method that discounts or adjusts bias in sentiment data based on the channel from which the content was received and/or the demographic of the user. The system includes a means to detect sentiment bias for any product, service, or company across multiple channels of customer data; a means to construct models to quantize bias by specific demographics and channels; and a means to adjust sentiment model output to reduce inflation by biased groups.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.