Patent · US Active

Systems and methods for automatically determining a preferred communication channel for messaging

US11605024B2 · kind B2 · utility

0Cited by
5References
20Claims
0Family size

Assignee

Inventors

Key dates

Filing dateJan 31, 2020
Grant dateMar 14, 2023
Priority date—
Expiry dateApr 9, 2041

Classification

  • Technology area (CPC G)Physics
  • CPC primaryG06N7/01
  • WIPO fieldComputer technology
  • WIPO sectorElectrical engineering

Abstract

A method including determining a preferred communication channel. The method can include retrieving, from a user database, subscription data for a user. The method further can include determining a preferred communication channel by: (a) determining a respective normalized propensity score for each of subscribed communication channels; and (b) determining the preferred communication channel from among the subscribed communication channels based on the respective normalized propensity score. The method also can include transmitting, via the preferred communication channel, a message to a user device of the user. Other embodiments are disclosed.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.