Self-optimizing, multi-channel, cognitive virtual benefits product field underwriter and customer service representative
US11605134B2 · kind B2 · utility
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9References
17Claims
0Family size
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Key dates
| Filing date | Aug 3, 2020 |
| Grant date | Mar 14, 2023 |
| Priority date | — |
| Expiry date | Aug 3, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q40/09
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An anthropomorphic, artificial intelligence-based system and method to provide benefits products field underwriting and post-enrollment customer services through a cognitive virtual assistant. The system can contact to one or more third-party benefits provider systems to obtain coverage details, provider types and location details, and to modify member coverage types on behalf of the member. The system can contact third-party pharmacy systems to fill medical prescriptions. The system can contact third-party medical services for providing information directed to medical services.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.