Automatic root cause analysis and prediction for a large dynamic process execution system
US11609811B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 27, 2020 |
| Grant date | Mar 21, 2023 |
| Priority date | — |
| Expiry date | Feb 12, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/20
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An automated root-cause analysis (RCA) system may provide a fully automated platform that provides dependency and execution order modeling for tasks included in a capacity provisioning process, anomaly detection, ticket correlation, root-cause analysis, monitoring and feedback, and data visualization. The automated RCA system may continuously collect and store data for use in determining a root cause of a blockage on a capacity provisioning process. The blockage may be identified in a ticket generated by a cloud-computing system. The automated RCA system may receive the ticket and attempt to determine the root cause of the blockage based on root causes associated with previous tickets generated by the cloud-computing system. The automated RCA system may identify a true root cause, recommend repair items based on the true root cause, identify one or more responsible teams to drive a fix, and provide an estimated time for completion.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.