Patent · US Active

Systems and methods for multiple channel message handling and routing

US11611527B1 · kind B1 · utility

4Cited by

10References

20Claims

0Family size

Assignee

State Farm Mutual Automobile Insurance Company · US

Inventors

Andrew Oliveira · Tucker, US
Wen Ding · Duluth, US
Benjamin E. Byrd · Avondale Estates, US
Holly Lambert · Roswell, US
John Martinez · Dunstable, US
Jonathan Chang · Brooklyn, US
Jose G. Aranguren · Atlanta, US
Maurice Pruna · Roswell, US
Shagun Kariwala · Alpharetta, US

Key dates

Filing date	Nov 9, 2021
Grant date	Mar 21, 2023
Priority date	—
Expiry date	Nov 9, 2041

Classification

Technology area (CPC H)Electricity
CPC primaryH04L51/214
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A system and method for intelligent message routing is provided. The system and method include a) storing, in one or more storage devices, a plurality of transmission rules for transmitting messages, b) receiving a message to be transmitted to a participant, c) comparing the message to the plurality of transmission rules, d) determining a first channel to transmit the message to a computer device associated with the participant based on the comparison, e) converting the message into a first message for transmission on the first channel, and f) transmitting the first message over the first channel.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.