Virtual assistants for emergency dispatchers
US11615252B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 13, 2021 |
| Grant date | Mar 28, 2023 |
| Priority date | — |
| Expiry date | Aug 27, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/216
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A dispatcher virtual assistant (DVA) that can augment the capability of emergency dispatchers while reducing human errors. Major functions of the DVA include updating an emergency incident's status in real time, recommending or reminding the dispatcher to take proper actions at the right timing, answering the dispatcher's inquiries for task-related information, and fulfilling the dispatcher's request for an incident report. The DVA system includes a dispatcher language model based on machine-learning and deep-learning algorithms, for extracting the status of a live incident from incoming incident logs, and for processing and answering inquiries or requests from the dispatcher. It is customizable for different types of emergencies and for different local communities. The DVA can be used in tandem with an existing CAD system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.