Digital chat conversation and virtual agent analytics
US11615363B2 · kind B2 · utility
1Cited by
1References
20Claims
0Family size
Assignee
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Key dates
| Filing date | Jan 19, 2021 |
| Grant date | Mar 28, 2023 |
| Priority date | — |
| Expiry date | Jan 19, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Analytic data about digital chat conversations taking place within a digital workflow environment is tracked and stored. The analytic data tracks conversation progression states between individual node elements of at least one digital chat conversation flow design. A specification of an interested event for the analytic data is received. Data associated with the interested event is extracted and provided for analysis.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.