Backend data aggregation system and method
US11620284B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 21, 2020 |
| Grant date | Apr 4, 2023 |
| Priority date | — |
| Expiry date | Jan 21, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/254
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A backend data aggregation and customer experience (CX) systems and methods for processing very-large enterprise CX data. A columnar data store has a transform processor coupled thereto via a data communication network. The transform processor is configured to receive customer experience data from a plurality of data sources and to dynamically transform the received data into a columnar data schema format for storage in the columnar data store. A dynamic Object-Relational Mapper (ORM) is configured to dynamically map the transformed data to structured data based on metadata associated therewith and to store the structured data in the columnar data store.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.