Autonomous contextual software support anomaly detection and playbook automation
US11625237B2 · kind B2 · utility
3Cited by
20References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 3, 2021 |
| Grant date | Apr 11, 2023 |
| Priority date | — |
| Expiry date | Jun 23, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L12/1818
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer generates a profile, where the profile comprises one or more programs to monitor. The computer determines a baseline for each of the one or more programs by collecting one or more values associated with a normal operation for each of the one or more programs. The computer detects an anomaly based on deviation of the one or more values from the normal operation. Based on identifying a playbook for the anomaly, the computer applies the playbook on the program from the one or more programs. The computer organizes chat services based on identifying one or more members associated with the anomaly.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.