On-dispatch identification and assignment of unresolved tasks

US11625656B2 · kind B2 · utility

Assignee

• MOTOROLA SOLUTIONS, INC. · US

Inventors

• Tanya Gutsol · Chicago, US
• Brian J. Frommelt · Deer Park, US
• Eric Johnson · Chicago, US
• David Kaleko · Oak Park, US
• Raguraman Kumaresan · Evanston, US

Key dates

• Filing date: Dec 23, 2019
• Grant date: Apr 11, 2023
• Expiry date: Jun 18, 2040

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04W4/023
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system for on-dispatch identification and assignment of unresolved tasks. The system includes an electronic processor configured to detect that a responder unit is dispatched to respond to a first incident and, in response, correlate extracted information corresponding to the first incident with information that is stored corresponding to a plurality of unresolved tasks and identify, based on the correlation and a responder unit profile associated with the dispatched responder unit, at least one unresolved task. The electronic processor is also configured to, in response to identifying the at least one unresolved task, either cause a notification to be provided at a dispatch computer, the notification identifying a recommendation to assign the at least one unresolved task to the dispatched responder unit or automatically assign the at least one unresolved task to the dispatched responder unit and notify a communication device associated with the dispatched responder unit regarding the assignment.