Methods and systems for persistent contextual interaction
US11631126B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jul 18, 2019 |
| Grant date | Apr 18, 2023 |
| Priority date | — |
| Expiry date | Dec 29, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/60
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems and methods for achieving persistent interaction comprise receiving a first communication via a first communication channel, the first communication including a first service request; initiating a response to the first service request; storing information related to a first context of the first communication; in response to the first communication being terminated, storing a first stage information related to completion of the response to the first service request; receiving a second communication via a second communication channel, the second communication including a second service request; in response to the first service request being the same as the second service request, retrieving the information related to the first context; retrieving the first stage information; resuming the response to the first service request; storing information related to a second context and a second stage of completion of the second service request; and storing a second stage of completion of the response.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.