Systems and methods for initiating communication between users based on machine learning techniques

US11641329B2 · kind B2 · utility

Assignee

• Verizon Patent and Licensing Inc. · US

Inventors

• Eric Bax · Altadena, US
• Kimberly Williams · Mount Pleasant, US
• John Donald · Los Angeles, US
• Lisa Giaffo · Pasadena, US
• Tanisha Sharma · Los Angeles, US
• Nikki Thompson · Bloomfield, US
• Melissa Gerber · Los Angeles, US

Key dates

• Filing date: Jun 30, 2021
• Grant date: May 2, 2023
• Expiry date: Jun 30, 2041

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L51/222
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

Disclosed are systems and methods for initiating communication between users of a user group based on machine learning techniques. The disclosed systems and methods provide a novel framework for automating communication scheduling and communication initiation based on user communication objectives and machine learning techniques. The disclosed framework operates by leveraging available user provided communication parameters, user provided objectives, and various real-time data associated with the users, and using the aforementioned data as inputs for machine learning models, in order to schedule communication between the users, automatically initiate communication between the users, or transmit communication notifications to the users.