System and method for advanced identification of a customer

US11645638B1 · kind B1 · utility

Assignee

• WALGREEN CO. · US

Inventors

• Nimesh S. Jhaveri · Kildeer, US
• Archana Dhruve · Chicago, US
• Heather K. Hill · Barrington, US
• Dejan Kozic · Wadsworth, US
• Laura Jean Tebbe · Antioch, US
• Susan G. Heald · Buffalo Grove, US
• Warit Tulyathorn · Chicago, US
• Mark Alexander Jones · Evanston, US
• Sara B. Frisk · Chicago, US
• Jennifer M. Levin · Chicago, US
• Jennifer A. Comiskey · Chicago, US
• David T. Blanchard · Evanston, US

Key dates

• Filing date: Mar 11, 2020
• Grant date: May 9, 2023
• Expiry date: Mar 11, 2040

Classification

• Technology area (CPC G): Physics
• CPC primary: G07F7/10
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

In a method for advanced identification of a customer, a customer may remotely place an order, intending to later go to a store to pick up the ordered item. The store may have a pick-up area (e.g., at the back of the store) where the customer can go to pick up the ordered item. To save the customer time, the customer may be identified when she enters the store so that an employee can obtain her ordered item and have it ready to pick up by the time the customer walks through the store and arrives at the pick-up area.