Providing instant messaging service
US11646981B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 11, 2018 |
| Grant date | May 9, 2023 |
| Priority date | — |
| Expiry date | Aug 9, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/214
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A chatbot server that provides an instant messaging service using a virtual chatbot linked to multiple real chatbots includes a receiving unit that receives, from a messenger server, a question message relevant to a service selected from multiple services by a user device and service account information corresponding to the selected service; a derivation unit that derives an answer to the question message using the virtual chatbot corresponding to the service account information; and a transmission unit that transmits the answer to the messenger server, wherein the virtual chatbot transfers the question message to a selected real chatbot of the multiple real chatbots linked to the virtual chatbot, and the selected real chatbot derives the answer to the question message and transfers the answer to the virtual chatbot.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.