Dynamic routing of queued network-based communications using real-time information and machine learning
US11652731B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 2, 2021 |
| Grant date | May 16, 2023 |
| Priority date | — |
| Expiry date | Jul 2, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L47/522
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods for dynamic routing of queued network-based communications using real-time information and machine learning are performed by systems and devices. Requests associated with fulfillments are received over a network from requestor systems, and the requests are queued in a data structure of a queue. Information that includes geolocation information from a user device of a user that is associated with the fulfillment, temporal information from the user device, or related request information associated with another request is then received over the network, and a fulfiller and a fulfillment time for the fulfillment are determined from the information. The request is provided from the queue to the fulfiller at the fulfillment time over the network.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.