Patent · US Active

System and method for hybrid callback management with biometric authentication

US11659090B2 · kind B2 · utility

0Cited by

1References

12Claims

0Family size

Assignee

Virtual Hold Technology Solutions, LLC · US

Inventors

Matthew Donaldson Moller · San Francisco, US
Matthew DiMaria · Brentwood, US
Shannon Lekas · Oak Flat, US
Kurt Nelson · Kidron Station, US
Nicholas James Kennedy · Akron, US
Kevin Shinseki · Palomar Park, US
Robert Harpley · Akron, US

Key dates

Filing date	Apr 25, 2022
Grant date	May 23, 2023
Priority date	—
Expiry date	Apr 25, 2042

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/6054
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A system and method for hybrid callback management with biometric authentication, utilizing a callback cloud and an on-premise callback system, allowing users to be verified via his or her biometrics, and also allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.