Method for capturing and updating database entries of CRM system based on voice commands
US11663250B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Feb 18, 2021 |
| Grant date | May 30, 2023 |
| Priority date | — |
| Expiry date | Aug 28, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/223
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Described herein are systems and methods for facilitating the information entry and task updates to a task database in a cloud server. In one embodiment, a method includes the operations of receiving, by one or more neutral network models on a cloud server, voice instructions captured by an interactive voice response (IVR) application on a mobile device, wherein the voice instructions are to update states of one or more tasks displayed in a voice interface of the IVR application; recognizing the voice instructions and constructing appropriate texts using the one or more trained neutral network models; presenting the texts to one or more voice interfaces provided by the IVR application for confirmation by a user; and storing the user confirmed texts to a repository on the cloud server.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.