Systems and methods for intent-based natural language processing
US11663421B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 27, 2021 |
| Grant date | May 30, 2023 |
| Priority date | — |
| Expiry date | Jul 8, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/295
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for intent-based natural language processing may include a conversation engine receiving text of an utterance in a conversation from a conversation program, storing a session identifier for the conversation and a conversation state for the conversation, selecting one of a plurality a priority of intents based on the text of the utterance, communicating the text of the utterance to a natural language understanding computer program, receiving a plurality of potential intents and a confidence score for each potential intent from the natural language understanding computer program, selecting a selected intent based on the selected priority of intents, the potential intents, and the confidence scores, executing intent logic associated with the selected intent, updating the conversation state in the database based on the executed intent logic, and returning a response to the conversation program based on the executed intent logic.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.