Computer generation of illustrative resolutions for reported operational issues
US11681603B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 31, 2021 |
| Grant date | Jun 20, 2023 |
| Priority date | — |
| Expiry date | Sep 1, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An illustrative resolution is generated using a computer for a reported operational issue while using a computer system. A learning model is developed using the computer to facilitate resolving an operational error of a computer system. The learning model can include generating an error report, based on tracking user inputs into a computer system and a plurality of state transitions of the computer system, respectively, when the operational error is not resolved by the user inputs. An error screenshot for each operational step associated with the user inputs is generated. A state transition is cross referenced to a corresponding operational step, and to a best practice in a user's manual, respectively. A deviation of an operational step from a best practice in the user's manual, respectively, is generated. An error screenshot is marked illustratively to show the deviation from the best practice in comparison to the operational step.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.