Data processing system for automatic presetting of controls in an evaluation operator interface
US11687537B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 18, 2018 |
| Grant date | Jun 27, 2023 |
| Priority date | — |
| Expiry date | Jan 31, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06398
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
One embodiment comprises a data processing system for populating selections in an evaluation operator interface. The system may record voice sessions of phone calls, transcribe the voice sessions and store transactions including the voice sessions and transcripts. The system receives a request from a client computer for an evaluation to evaluate a transaction that was assigned an automated score according to the automated scoring template based on a transcript of the transaction having matched a lexicon. The system generates the evaluation. Generating the evaluation comprises setting an answer control for a question in the evaluation to a preselected answer based on a defined correspondence between the automated score and the preselected answer, the preselected answer selected from a defined set of acceptable answers to the question. The system may generate page code for the answer control that sets the answer control to the preselected answer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.