Systems and methods for reserving a replacement rental vehicle

US11687999B2 · kind B2 · utility

Assignee

• State Farm Mutual Automobile Insurance Company · US

Inventors

• Josh Schumann · Bloomington, US
• Itobore Odje · Atlanta, US
• Cagatay Azkin · Suwanee, US
• Scott Vermeyen · Atlanta, US
• Kevin Scott Lenz · Mokena, US
• Norma Musciotto · Alpharetta, US
• Denise Ferguson · Roswell, US
• Brian Miller · Palm Springs, US
• Chris Sharp · Dunwoody, US
• Andrea Foster · Dunwoody, US
• Ivan D. Hall · Bloomington, US
• Tracey Herring · Clarkston, US
• Steve Stought · Sugar Hill, US
• Sanjay Sen · Marietta, US
• Matt Ackers · Bloomington, US
• Tarikere Yunus Zareena Parveen · Cumming, US
• Michelle Delynn Adler · Sugar Hill, US
• Eric Brown · Dunwoody, US
• Billy Simonovich · Sugar Hill, US
• Jose Gonzalez · Hialeah, US

Key dates

• Filing date: Sep 2, 2021
• Grant date: Jun 27, 2023
• Expiry date: Sep 2, 2041

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0625
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A rental self-service (“RSS”) computer system, including a processor and a memory, is provided. The processor is programmed to: (i) verify that a policyholder is eligible to receive a replacement rental; (ii) transmit a customized link to the eligible policyholder; (iii) receive an access request for access of a rental self-service portal, (iv) retrieve policyholder data using information extracted from the customized link; (v) pre-populate a portion of a searchable interface of the rental self-service portal using the retrieved policyholder data; (vi) cause rental vehicle data to be displayed to enable the policyholder to view available rental options and select a vehicle class; (vii) calculate a policyholder cost for renting a selected vehicle class; and (viii) cause to be displayed on the user device (a) the calculated policyholder cost and (b) an option to confirm the rental reservation.