Virtual assistant providing enhanced communication session services
US11699039B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 28, 2017 |
| Grant date | Jul 11, 2023 |
| Priority date | — |
| Expiry date | Aug 31, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/535
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods for providing enhanced services to users participating in communication sessions (CS), via a virtual assistant, are disclosed. One method receives content that is exchanged by users participating in the CS. The content includes natural language expressions that encode a conversation carried out by users. The method determines content features based on natural language models. The content features indicate intended semantics of the natural language expressions. The method determines a relevance of the content and identifies portions of the content that are likely relevant to the user. Determining the relevance is based on the content features, a context of the CS, a user-interest model, and a content-relevance model of the natural language models. Identifying the likely relevant content is based on the determined relevance of the content and a relevance threshold. A summary of the CS is automatically generated from summarized versions of the likely relevant portions of the content.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.