Automated robotic pre-staging of prioritized pick up orders for non-notifying customers of a retail store
US11699114B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 3, 2021 |
| Grant date | Jul 11, 2023 |
| Priority date | — |
| Expiry date | Nov 23, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Examples provide a system and method for managing non-notifying customer orders for pickup. An order manager component identifies orders received from customers that typically do not provide advance notification prior to arrival at an order pickup location. A prioritization component assigns a priority to each order based on a per-customer confidence level. Customers providing notification and new customers receive the highest priority. Non-notifying customers having consistent pickup times associated with a threshold minimum number of previous orders receive a second highest priority. Non-notifying customers having inconsistent pickup arrival times and/or fewer than the threshold number of previous orders receive lower priority. A routing schedule is generated for pre-staging the orders based on the assigned priorities, pre-staging area capacity, and/or bot capacity. Totes are moved to the prestaging area based on instructions provided in the routing schedule.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.