Video-call user experience testing and assurance
US11700294B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 16, 2021 |
| Grant date | Jul 11, 2023 |
| Priority date | — |
| Expiry date | Dec 23, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/08
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
During operation, an electronic device receives, from a second electronic device in a network, a request for testing. In response, the electronic device set ups a video call with a video-call service. Then, the electronic device provides, to the second electronic device, an invitation for the video call. When the electronic device receives a notification (e.g., from the video-call service) that the video call has started, the electronic device provides content via the video-call service for the second electronic device. Next, the electronic device obtains communication-performance metrics associated with communication via the network during the video call and video-service performance metrics associated with the video call. Furthermore, the electronic device diagnoses a type of problem experienced at the second electronic device during the video call based at least in part on the communication-performance metrics, the video-service performance metrics and a pretrained machine-learning model.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.