Systems and methods for managing bot-generated interactions
US11711323B2 · kind B2 · utility
1Cited by
3References
16Claims
0Family size
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Key dates
| Filing date | Nov 20, 2019 |
| Grant date | Jul 25, 2023 |
| Priority date | — |
| Expiry date | Jun 2, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Embodiments discussed herein refer to systems and methods for chatbot interactions. When chatbot derived interactions are detected, the system can prevent those interactions from being further processed. This can be performed by an analysis system operative to engage in a dialog with customers. The system can manage a dialog with a first customer and evaluate the dialog to determine whether any interactions or responses are associated with a chatbot or a human. Interactions or responses determined be associated with a chatbot are dropped and not permitted to be further processed by the analysis system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.