Virtual dialog system performance assessment and enrichment
US11714855B2 · kind B2 · utility
3Cited by
10References
18Claims
0Family size
Assignee
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Key dates
| Filing date | Jan 29, 2021 |
| Grant date | Aug 1, 2023 |
| Priority date | — |
| Expiry date | Nov 22, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/22
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments are provided that relate to a computer system, a computer program product, and a computer-implemented method for improving performance of a virtual dialog agent system employing an automated virtual dialog agent. Embodiments involve generating ground truth (GT) from a user's knowledge base, and leveraging the GT to evaluate how the virtual dialog agent performs with the GT. The evaluation measures quality of a multi-turn virtual dialog, and generates a remediation plan directed at an algorithmic improvement of the virtual dialog agent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.