Information processing apparatus and information processing method of information processing apparatus
US11715073B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 23, 2020 |
| Grant date | Aug 1, 2023 |
| Priority date | — |
| Expiry date | Aug 5, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06316
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
According to an embodiment, an information processing apparatus includes a communication interface, a shop database, a maintenance worker database, and a controller. The controller determines a degree of influence of a failure on a shop on the basis of failure information received by the communication interface and shop information stored in the shop database. The controller compares the determined degree of influence with a degree of influence in other shop and determines the priority of a response to the failure in the shop. The controller selects an appropriate maintenance worker from maintenance workers stored in the maintenance worker database on the basis of the determined priority.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.