Business to customer communication portal
US11715550B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 19, 2017 |
| Grant date | Aug 1, 2023 |
| Priority date | — |
| Expiry date | Jun 12, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/14
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A multi-format communications system provides a way for a company to control information, some of which may be confidential information, such as PHI, exchanged with existing and potential customers, through individuals associated with the company in a manner preferred by the customers, particularly for non-confidential information, while maintaining a permanent record of communications. With the company maintaining control, if an employee leaves, the employee can be blocked from access to customer information, including communications. Additionally, a time-line view of all events related to a customer can be displayed including communications.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.