System and methods to detect faulty components during session launch

US11726858B2 · kind B2 · utility

Assignee

• Citrix Systems, Inc. · US

Inventors

• Himanshu Agarwal · Bengaluru, IN
• Vikramjeet Singh Sandhu · Kanchinakote, IN
• Mukesh Garg · Bengaluru, IN
• Kenneth Bell · Bonham, US
• Leo C. Singleton, IV · Fort Lauderdale, US
• Balasubramanian Swaminathan · Redmond, US
• Vivek Koni Raghuveer · Kanchinakote, IN
• Aditya Ranjan · Fort Lauderdale, US

Key dates

• Filing date: Jan 20, 2022
• Grant date: Aug 15, 2023
• Expiry date: Jan 20, 2042

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L63/0846
• WIPO field: Digital communication
• WIPO sector: Electrical engineering

Abstract

A computer system configured to identify errors in a session launch initiated by a client application is provided. The computer system includes a memory and at least one processor coupled to the memory. The at least one processor is configured to receive one or more events from one or more applications or devices involved in the session launch, wherein an event of the one or more events comprises information from an application or device call (e.g., an application programming interface (API) call) communicated during the session launch, the information comprising destination information; build a primary Directed Acyclic Graph (DAG) based on the information from the API call; determine an error identifier based on the primary DAG; retrieve a troubleshooting recommendation from a library based on the error identifier; and send the troubleshooting recommendation to the client application.