Intelligent automatic support
US11726860B2 · kind B2 · utility
0Cited by
6References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 23, 2020 |
| Grant date | Aug 15, 2023 |
| Priority date | — |
| Expiry date | Apr 22, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/079
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A knowledge base record can include executable language. Executing of the instructions of the record can include at least one of: a) searching for one or more terms in a log file associated with a data processing system; b) performing an API call; or c) getting or setting a field in a configuration file or database. The instructions can be executed to determine whether an issue is present with the data processing system, or to take corrective action.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.