System and method for virtual conversations
US11727923B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 24, 2020 |
| Grant date | Aug 15, 2023 |
| Priority date | — |
| Expiry date | Aug 25, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/228
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for conducting a conversation between a user and a virtual agent is disclosed. The method includes receiving, by an ASR sub-system, a plurality of utterances from the user, and converting, by the ASR sub-system, each utterance of the plurality of utterances into a text message. The method further includes determining, by a NLU sub-system, an intent, at least one entity associated to the intent, or a combination thereof from the text message. The method further includes generating, by a conversation management sub-system, a predefined conversation map for a determination of at least one text based agent response for the text message based on: selecting at least one conversation block sub-system from a plurality of conversation block sub-systems; sending a request along with the intent and the at least one entity to each selected at least one conversation block for execution of a specific function associated with the selected at least one conversation block; receiving an agent intent from the selected at least one conversation block sub-system and generating the at least one a text based agent response for the user based on the at least one agent intent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.