System and methods for intent-based active callback management using enhanced callback objects
US11736613B2 · kind B2 · utility
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6Claims
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Key dates
| Filing date | Oct 11, 2022 |
| Grant date | Aug 22, 2023 |
| Priority date | — |
| Expiry date | Oct 29, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/40
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for intent-based active callback management using enhanced callback objects, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.