Systems and methods for generating pre-chargeback dispute records
US11741465B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 2, 2019 |
| Grant date | Aug 29, 2023 |
| Priority date | — |
| Expiry date | May 25, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q20/407
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An insight data computing system for generating a pre-chargeback record for a payment transaction between a customer and a merchant is provided. The payment transaction is authorized over a payment processing network based on transaction data submitted over the payment processing network. The transaction data is stored by the payment processing network in a historical transaction database. The insight data computing system includes an insight data interface computing device programmed to (i) receive, via an insight communication channel other than the payment processing network, an insight data message including insight data and transaction link data, (ii) store the insight data in an insight database, (iii) link the insight data to the transaction data by matching the transaction link data in the insight data to the transaction data in the historical transaction database, and (iv) generate the pre-chargeback record including the transaction data and the linked insight data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.