Methods and apparatus for intent recognition
US11741956B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 26, 2021 |
| Grant date | Aug 29, 2023 |
| Priority date | — |
| Expiry date | Jun 24, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/223
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system for generating a response to a customer query includes a computing device configured to obtain a first dataset, including a plurality of first phrase-intent pairs associated with a first domain. Each first phrase-intent pair includes a first phrase and a corresponding first intent. The computing device is configured to retrieve a set of configuration rules to configure a plurality of environments. The computing device is also configured to configure a first environment using the first dataset and the set of configuration rules to determine a result user intent based on a requested query associated with the first domain. The first environment embeds the plurality of first phrase-intent pairs in a vector space based on the set of configuration rules. The computing device is configured to perform operations based on the first environment.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.