Automated root cause analysis of underperforming video streams by using language transformers on support ticket systems
US11743150B2 · kind B2 · utility
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Key dates
| Filing date | May 21, 2021 |
| Grant date | Aug 29, 2023 |
| Priority date | — |
| Expiry date | May 21, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/0894
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and system corrects a content delivery infrastructure. The method of the system includes receiving a request to resolve reported issues for the content delivery infrastructure, collecting content delivery metrics for the content delivery infrastructure, executes a language transformer model on the request and the content delivery metrics to generate a set of possible resolutions with confidence ratings, and implementing an automated solution based on a resolution from the set of possible resolutions, in response to the resolution having a confidence rating above a threshold.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.