Utterance recommendation in a conversational artificial intelligence platform
US11748575B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 26, 2020 |
| Grant date | Sep 5, 2023 |
| Priority date | — |
| Expiry date | Nov 22, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/045
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An utterance recommendation system may obtain a plurality of utterance influencing attributes influencing a response recommended for a user query from a plurality of sources. The system may collate the utterance influencing attributes to provide enriched user data and may identify a set of preconfigured potential utterance options associated with the user query. The system may implement a plurality of utterance recommendation techniques to analyze the enriched user data based on associated predefined rules, and provide a preferential rank ordering of the preconfigured potential utterance options to be recommended based on the analysis. The system may determine a single optimized rank ordering of the preconfigured potential utterance options representing a ranking order of the preconfigured potential utterance options. The system may provide the response to the user query, based on a potential utterance option ranked highest in the single optimized rank ordering.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.