Case-based reasoning as a cloud service

US11748639B2 · kind B2 · utility

Assignee

• SAP SE · DE

Inventors

• Matthias Kaiser · Walldorf, DE
• Vladimir Shapiro · Sinsheim, DE
• Luisa Andre · Karlsruhe, DE
• Roman Rommel · Neustadt an der Weinstraße, DE
• Max-Samuel Lang · Heidelberg, DE
• Jochen Steinbach · Bad Schönborn, DE
• Kai Richter · Mühltal, DE
• Thomas Ryborz · Heidelberg, DE

Key dates

• Filing date: Apr 19, 2022
• Grant date: Sep 5, 2023
• Expiry date: Apr 19, 2042

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L67/10
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

The disclosure generally describes methods, software, and systems for providing solution descriptions. A problem description of a problem is received, from a client, at a cloud-based reasoning service. A solution description for a solution to the problem is received. Case metadata for a case defining the problem and solution are generated by the cloud-based reasoning service. The case metadata, including the problem description and solution description, are stored by the cloud-based reasoning service in a cases repository associating solutions with problems. A new problem is received at the cloud-based reasoning service. An automated analysis of the new problem is performed, and a comparison is made of the new problem with existing solutions in the cases repository to identify solutions matching the new problem. A new solution description is provided that is based on a match between the new problem description and the problem description and using the problem solution.