Detecting and preventing exploitative calls
US11750736B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 14, 2022 |
| Grant date | Sep 5, 2023 |
| Priority date | — |
| Expiry date | Feb 14, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2038
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Computer-implemented methods, computer program products, and computer systems for detecting and preventing exploitative calls. The computer-implemented methods include one or more processors configured for receiving voice call data corresponding to an active voice call with a user device, wherein the voice call data comprises caller voice data and user voice data; determining that the caller voice data includes a solicitation of information from a user associated with the user device; retrieving user profile data comprising user health data associated with the user; determining user call stress levels based on the voice call data and the user profile data; and responsive to determining that the user call stress levels exceed a predetermined threshold and that the solicitation of information includes a material information request, generating an alert.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.