Patent · US Active

Intelligent customer journey mining and mapping

US11756058B2 · kind B2 · utility

0Cited by

2References

19Claims

0Family size

Assignee

Adobe Inc. · US

Inventors

Ritwik Sinha · Bengaluru, IN
Fan Du · Campbell, US
Sunav Choudhary · Sherghati, IN
Sanket Vaibhav Mehta · Savanuru, IN
Harvineet Singh · Bengaluru, IN
Said Kobeissi · Lovettsville, US
William Brandon George · Pleasant Grove, US
Chris Challis · Alpine, US
Prithvi Bhutani · Lynnwood, US
John Bevil Bates · Highland, US
Ivan Andrus · Saratoga Springs, US

Key dates

Filing date	Nov 6, 2020
Grant date	Sep 12, 2023
Priority date	—
Expiry date	Jul 16, 2041

Classification

Technology area (CPC G)Physics
CPC primaryG06F17/18
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Determination of high value customer journey sequences is performed by determining customer interactions that are most frequent as length N=1 sub-sequences, recursively determining most frequent length N+1 sub-sequences that start with the length N sub-sequences, determining a first count indicating how often one of the sub-sequences appears in the sequences, determining a second count indicating how often the one sub-sequence resulted in the goal, and using the counts to determine the most or least effective sub-sequences for achieving the goal.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.