Quality of experience (QoE) scoring in a service provider network
US11757734B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 12, 2021 |
| Grant date | Sep 12, 2023 |
| Priority date | — |
| Expiry date | Jun 24, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/08
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems, methods, and apparatuses disclosed herein can evaluate collections of operational information received from one or more subscriber devices to determine one or more Quality of Experience (QoE) scores for the one or more subscriber devices and/or one or more subscriber premises that are associated with the one or more subscriber devices. Generally, the one or more QoE scores can represent one or more numerically quantitative measures relating to the facilitation of a service by a service provider system. In some embodiments, the one or more QoE scores can represent one or more numerically quantitative measures relating to the experience of one or more subscribers that are associated with the one or more subscriber devices. In these embodiments, the one or more QoE scores can represent numerically quantitative measures of the subjective experience, for example, satisfaction or unsatisfaction, of the one or more subscribers with the service.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.