Interactive chatbot for multi-way communication
US11757807B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 6, 2021 |
| Grant date | Sep 12, 2023 |
| Priority date | — |
| Expiry date | Aug 25, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/08
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Provided are systems and methods of a chatbot that can response on behalf of a first user during a three-way chat communication including multiple users and the chatbot. In one example, the method may include receiving a chat message transmitted from a first user device to a second user device, determining, via a machine learning model, an intent of the received chat message, detecting a suggested response based on the determined intent and external data, determining a confidence value for the suggested response based on a source of the suggested response, and outputting the suggested response when the confidence value is above a predetermined threshold via a chatbot of the chat application that is displayed within a user interface of the chat application on the second user device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.