Geofencing to reduce wait times for order pickups
US11763251B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 31, 2019 |
| Grant date | Sep 19, 2023 |
| Priority date | — |
| Expiry date | Oct 31, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W68/005
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An online concierge system receives an order from a customer. The online concierge system transmits a notification to the customer's client device indicating that the order is ready for pick up and receives location data from the customer's client device as the customer travels to a pickup location. In response to the online concierge system receiving a first indication that the customer has entered an outer geofence, the online concierge system transmits a second notification to a runner's client device that the customer is in transit. In response to the online concierge system receiving a second indication that the customer has entered an inner geofence, the online concierge system starts a timer. When the online system receives a confirmation that the order has been picked up by the customer, it stops the timer and computes a wait time for pick up of the order.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.