Patent · US Active

Predicting and preventing negative user experience in a network service

US11775534B2 · kind B2 · utility

0Cited by

0References

14Claims

0Family size

Assignee

Uber Technologies, Inc. · US

Inventors

Lawrence Benjamin Goldstein · San Francisco, US
Arjun Vora · San Francisco, US
Jai Malkani · San Francisco, US
Nikhil Joshi · Pune, IN
Eckart Walther · Palo Alto, US
Mahdi Namazifar · San Francisco, US
Kathy Brown · San Francisco, US
Praveen Kannan · San Jose, US
Arun Bodapati · San Francisco, US
Fran Bell · San Francisco, US

Key dates

Filing date	Jan 31, 2019
Grant date	Oct 3, 2023
Priority date	—
Expiry date	May 21, 2040

Classification

Technology area (CPC G)Physics
CPC primaryG06N20/00
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A computing system can receive event data corresponding to a user's experience with a network service. Based on the event data, the system can generate a set of representations that correspond to the user's experience with the network service. The representations may be analyzed and/or filtered by an artificial intelligence model executing on the computing system, which can predict negative experiences of users at future time intervals. Based on these predictions, the computing system can implement a set of corrective actions to steer the user experience to a more positive path.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.